Terms & Conditions

Pick-Up Service

1. Free pick-up service is available from VET’s bus terminal in Sihanoukville City. Please ensure you are present during the designated pick-up time. No-shows resulting in missed schedules are not eligible for refunds.

Infant and Child Ticket Policy

1. Infants under 5 years old: No ticket is required; they must sit on an adult's lap.
2. Children aged 5 to 9 years: Must purchase a seat at the kid price.
3. Children aged 10 and older: Must purchase a ticket at the adult price.

Baggage Allowance

1. Checked Baggage: Passengers are allowed a maximum of 30kg of checked baggage.
2. Carry-On Item: One carry-on item is allowed.
3. Overweight Baggage: Additional charges will apply for baggage exceeding the weight limit, based on the local delivery fee.

Prohibited Items

1. The following items are strictly prohibited onboard:
2. Firearms
3. Narcotics
4. Smuggled or illegal products
5. Dangerous, flammable, or explosive items

Baggage Allowance

1. Checked Baggage: Passengers are allowed a maximum of 30kg of checked baggage.
2. Carry-On Item: One carry-on item is allowed.
3. Overweight Baggage: Additional charges will apply for baggage exceeding the weight limit, based on the local delivery fee.

Pets

1. Small pets (weighing less than 6kg) are allowed on the boat, provided they are in a proper cage or safely secured.

Passenger Responsibilities

1. Passengers are responsible for the safety of their personal belongings and valuables. Buva Sea Cambodia is not liable for any loss or damage to personal items.

Ticket Policy

1. Purchased tickets are non-refundable but can be exchanged for future trips. Exchanges must be processed at least 12 hours before the scheduled departure time.

Buva Sea Cambodia Passenger Safety Regulations

1. Life Jacket Usage. Life jackets must be worn by all passengers during emergencies. Locate your life jacket before departure.
2. Emergency Exits. Familiarize yourself with the locations of emergency exits. Follow crew instructions during an evacuation.
3. Passenger Conduct. Remain seated when the ferry is in motion. Avoid running or engaging in disruptive behavior.
4. Personal Belongings. Keep personal items secure and out of aisles to ensure clear pathways for emergencies.
5. Smoking Policy. Smoking is prohibited inside the ferry. Designated smoking areas will be provided outside.
6. Alcohol Consumption. Drink responsibly. Excessive intoxication may result in removal from the ferry for safety reasons.
7. Children and Pets. Children must be supervised at all times. Pets are allowed only in designated areas and must be leashed.
8. Emergency Procedures. Pay attention to safety briefings. Know the emergency procedures and the location of safety equipment.
9. Reporting Issues. Report any suspicious activity or safety concerns to the crew immediately.